Frequently Asked Questions

We get a lot of questions about photo organizing and what we do. Here are the most common ones.
Still have additional questions? Just ask!

Why should I hire a Photo Manager?

Sometimes we have projects that are very important to us but we don’t have the time, ability or inclination to tackle them. Hiring a skilled Photo Manager gives you the peace of mind that your photo collection is organized and backed up, without having to figure out how to do it yourself.

My photos are a hot mess. How can you help me?

Don’t worry – we’ve seen it all! Messy boxes of photos, albums falling apart, digital photos duplicated over many devices – we have systems and technology to help tame it all. At Infinity Photo Solutions we take an individualized approach to each photo organizing project. We recognize that there is not a one-size-fits-all solution, so we listen to you and your photo needs and create a personalized photo plan for you and your family. Our goal is not only to save you the time and aggravation of consolidating and organizing your photos, but also to create a management and backup plan that fits your lifestyle and is easy for you to maintain going forward. That may look a little different for everyone!

What computer platforms do you work with?

We are well versed in both Windows and Mac environments.

Can you help me with Apple Photos?

Yes! Many of our clients in an all Apple environment (iPhone and Mac computer users) come to us confused about iPhoto and/or Apple Photos. We can help you get set up properly and teach you how to use Apple Photos on your phone and Mac computer so your photos are easy to find and safely backed up.

How long will it take to complete my photo organizing project and how much will it cost?

No photo organizing project is the same so the completion time and cost vary. Some of the variables that affect project length and cost include the number of photos you have, the condition of the photos, the complexity of the gathering process, and the level of organization you desire. We use the first work session to collect and evaluate your photos and create a personalized plan which will provide a clearer picture and direction of the project. We use technology and workflows that help us to be as efficient as possible, and we keep you updated throughout the project.

What is my time commitment in the photo organizing process?

Once you decide to work with us, we will schedule our initial meeting which we like to call a “discovery session.” We use that time to gather your printed and/or digital photos, albums, home movies, slides, negatives, and memorabilia. We also spend time talking with you to learn more about your photo goals and gather information about your family and what kinds of pictures we can expect to find as we organize. All this information helps us organize your photo archive into a structure that is meaningful to you. After that initial session we do most of the work at our office and keep you posted on our progress. When we finish, we meet with you to deliver the organized photo archive, provide any training needed to help you use and maintain your archive going forward, and set up backup systems to protect your photos. Meetings can take place in person or remotely over Zoom.

How do you organize my pictures when you don’t know my family or what’s in the pictures?

Your photos are personal, and we take our responsibility to create a meaningful collection for you very seriously. In our initial session, we gather information about your family and photos to have a better sense of what we will find in your collection. Often we’ll have you provide a family photo with everyone identified, and we'll sketch out a quick family tree of key people we may find in your photos or who you'd like identified by facial recognition. Also, we have become quite the photo detectives over the years. We’ve figured out travel locations by googling street, building and restaurant signs, and determined dates by zooming in on bulletin boards, calendars and birthday cakes!

I don't live in the Northern Virginia/DC/Maryland area; can you still help me?

Absolutely! While many of our clients reside in the Northern Virginia/DC/Maryland area, we also work remotely, and we have served clients all over the country!

How do I get started?

The first step is to schedule a complimentary 15-minute phone consultation with us so we can hear more about your photo needs and discuss how we can help. Just visit our contact page and submit your name and information and you’ll be directed to our online calendar to choose a convenient time for us to call you.

Are you a professional photographer?

I am not a professional photographer, but since my childhood I have loved taking pictures and creating albums & photo gifts to preserve the memories. Photos & stories are so important to me as they help us remember our experienes and where we came from. My interest in both photos and helping people (I was a professional career counselor for over 10 years) led me to start my own photo organizing business - it is a perfect fit for me! If you'd like to learn more about me, check out this blog post where I shared more about my background.

 

I had a large number of photos, scrapbooks, slides, and more to organize and digitize, and Sandra provided excellent advice for conceptualizing the project, deciding what steps to take, and in what order. Now that my scrapbook pages are digitized, I will make digital scrapbooks to share with others and enjoy myself, and I can reduce the number of large books taking up space in my home. I am looking forward to continuing to collaborate with Sandra and I would recommend her to others – she will help you tackle your biggest photo challenges!

 – Liz M., Vienna, VA